Shipping & Return

At Clothingtower, we are committed to delivering premium-quality Coats & Jackets and Dresses with reliable, efficient, and transparent shipping services. Our goal is to ensure that every customer receives their order in perfect condition, on time, and with full peace of mind.

Shipping Policy

Worldwide Delivery

We ship to over 50 countries across North America, Europe, Asia-Pacific, and the Middle East. Our global logistics network is designed for speed and reliability, supported by years of experience in international distribution.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Custom or bulk orders may require additional lead time, which will be communicated clearly during checkout or via email.

Estimated Delivery Times

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days
Delivery time may vary depending on the destination and customs clearance procedures.

Shipping Costs

Shipping fees are calculated based on order weight, destination, and selected delivery method. You will see exact charges at checkout.

Free shipping may be offered during promotional periods or for orders over a certain amount (conditions apply).

Order Tracking

Once your order ships, a tracking number will be provided via email. You can track your parcel anytime through our website or the carrier’s portal.

Returns & Exchanges

We want you to be 100% satisfied with your purchase. If you're not happy, we’re here to help.

Eligibility for Returns

Items must be returned within 14 days of delivery.
Items must be unused, unwashed, and in original packaging with all tags attached.
Customized or final-sale items are non-refundable, unless defective.

Exchanges

We accept size or color exchanges if the item is in stock. Contact our support team to confirm availability and reserve your replacement item.

Refunds

Once we receive and inspect your return, we will issue a full or partial refund to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a tracked shipping method to ensure safe return delivery.

Defective or Incorrect Items

If you receive a faulty or incorrect product, please contact us within 7 days of receiving your order with clear photos and your order number. We will arrange for a replacement or issue a full refund as needed.

Need Help?

Our customer support team is here to assist you. For shipping or return inquiries, contact us at:
[email protected]
Mon–Fri, 9:00 AM – 6:00 PM (GMT+8)

At Clothingtower, your satisfaction is our top priority. We are proud to stand behind every coat, jacket, and dress we ship—backed by our global experience, quality assurance, and commitment to excellence.